IF YOU ARE HAVING TROUBLE LOGGING IN TO THE MEMBERS ONLY AREA PLEASE READ THIS. IT MAY BE A COMPUTER BROWSER PROBLEM!

I can't sign in - I keep getting asked for my password, and I know its right?!

We've pulled together a list of the most common problems our users have when signing in:

Do you have cookies turned on? 

If you are having trouble signing in, it may be because your browser does not accept cookies.  We've written up how to fix that here: How do I accept cookies so that I can sign into the AOCDS Members Only area?

If you are having trouble signing in, it may be because your browser isn't set up to accept "cookies".

Like most sites, our sign in system depends on your browser to keep track of your username and password.  Browsers do this with something called a "cookie" that they store on your computer.

If you would like to enable cookies so you can sign in, you can do so using your browser. 

Microsoft Internet Explorer 6.0

Go to the Brower menu bar: Tools > Internet Options.

Click on the Privacy tab

See the slider on this page? Make sure the default setting is set at least to medium, and then click OK.

Clear your IE cache and cookies -- open Internet  Explorer, click the Tools menu, then  Internet Options, then click the Delete Files button, and when that's complete click the  Delete Cookies button.

Do you have the right username and password? 

Hey, we all forget sometimes. Or even more likely, the caps locks or num locks keys are screwing up what you type. Be absolutely sure that what you type is in fact your correct username and password; you can retrieve your username and password here just to double check:

http://www.aocds.org/members/lostmypw.asp Remember: When searching for your uid/password, when you originally signed up you may have entered a middle name or initial or a maiden name. You may have changed you email address since signing up.

Try the "remember me" option 

When logging in, try checking the "remember me" checkbox. If this works, remember to logout of AOCDS when you're done by clicking the "logout" link in the upper right corner.

Restart your browser 

Sometimes browsers can get out of whack and retrieve incorrect cookie information. If you've been able to log in before and can't now, it is probably a browser issue. Try closing all instances of your browser, waiting a few seconds, and then starting it back up again.

Reboot your computer
Here it is: the good ole reboot. Sometimes even after closing and reopening your browser, your computer may still retain some faulty information that prevents you from logging in. Restarting your computer purges its memory and gives you a fresh copy of your browser.